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Call Back feature while the caller is in queue.

manish.gupta
Level 1
Level 1

‎09-10-2009 11:21 AM - edited ‎03-18-2019 11:40 PM

HI,

How Call Back feature can be achieved in UCCE/UCCX while the caller in in queue.

Thanks,

Manish

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htarra
Level 4
Level 4

‎09-16-2009 07:27 AM

You may achieve this by inserting a record into the PersonalCallbackList table, and specifying an AlternateVDN invoking a specific routing script.

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