BAResponse don´t insert the correct value

Unanswered Question
Sep 10th, 2009

Hi.

I am working with ICM v. 7.0. Since one month i have a preview outbound campaing running with N agents. The problem that i found it´s when an agent use Callback button assign a new phone number that begin with 0 (zero) e.g. 015536XXXXXX. and when i check the record in the table DL_XX_XX in DB innf_baA the phone number inserted in the column CallbackNumber is 15536XXXXXX without zero. I need that this number appear with 0 (zero).

Thanks for your opinions.

Sorry but i don´t speak and write English very well.

I have this problem too.
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Saurabh Verma Thu, 09/10/2009 - 15:40

Are you using IPCC Express for this installation? Where is the ICM pulling the records for callback? Is that working with a UC 500? Can you send us a topology?

Thanks,

Saurabh

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