CallConnector Client, Vista x64

Unanswered Question
Marcos Hernandez Thu, 09/10/2009 - 18:42

From an internal discussion:

"Unified CallConnector for Microsoft Office: the server application runs today in 64 bit mode, and the client with UCC Server work in 64bit mode except for
one open issue in IE with sidebar window.


UCC Client running in TAPI mode is not supported today, as the TAPI client itself needs to be 64 bit version, which it is not. We have not seen enough requests for this"

Thanks,


Marcos

Well I, and i'm sure many others on this board, would like to formally make a request for it. We are seeing more and more x64 installs, and the lack of x64 support is getting concerning.

Just to clarify, are you saying that CallConnector will not work in TAPI mode in x64, but will work if a CallConnector Server is installed (and the client connects to the server instead of the phone via TAPI)?

MICHAEL JOHNSON Mon, 10/05/2009 - 14:22

I second cmonks request 64-bit request. All pre-booked Win 7 deployments will be 64-bit.

tliebethal Mon, 11/09/2009 - 03:01

We need this x64 features too. All our new Systems will be Win7 x64 because we need more than 3.5 GB of memory. So please face the facts, the x64 market is growing and it's the future, especially in bussiness.

So port you TAPI client to 64 bit. This shouldn't be that difficult!

bheinekamp Fri, 12/18/2009 - 10:37

We have now for almost 12 month a Cisco UC520 and it is just a desaster, because basic functionality and usability cannot be established due to a missing Callconnector for x64!

"... We have not seen enough requests for this" - what a statement! Most technical, scientific and/or graphical work is done on x64 OSes. The main problem seems to be that Cisco is not a reliable partner for the SMB market. Sad but true, most vendors have already provided drivers and updates for x64 Windows.

I have to face that the decision purchasing Cisco's UC520 was totally wrong and the worth investment I have ever made!

edv-infosystem@... Sat, 10/24/2009 - 16:44

Hi,

We are also planning to deploy Windows 7 only in x64. That is bad, that the Call Connector is still not available in 64 bit mode.

Greetings.

PS: we have 240 clients, that are thinking of implementing Cisco UC-540. The TAPI functionality is a must for them.

bheinekamp Tue, 02/16/2010 - 06:02

Unfortunately, Cisco is not giving any answer or statement towards this topic for some time now.

This behaviour and attitude is showing that Cisco is not a reliable partner for the SMB market.

People not running a Win 32bit OS are lost with a very unsatisfying VOIP-solution. The benefit from a user point of view is simply nothing!

Why Cisco is not making any offer upgrading towards the not "express" version of the CallConnector in order to solve this bottle-neck?

David Trad Tue, 02/16/2010 - 14:33

Hi bheinekamp,

If you look at the history of how Cisco has worked in the past, you will see that most of their product decisions have been based on market demand, whilst 64bit is on the rise and will most likely be a dominant operating system platform in the future, it has not been in the past, thus not a big enough demand to port over 32bit code to a 64bit environment.

Marcos has made a simple statement that there was not enough demand, fair enough, there have been quite a few responses so far to having a 64bit client created, but you need to keep in mind that the post on this forum do not accurately reflect the actual market, it may be a good representation and a fantastic reference point for Cisco to work of in making product development decisions.

However i note that some need to restrain their frustration and not take it out on Marcos, we need to remember he is here to try and help us along with the other Cisco representatives, we only need to display out interest in the 64bit client with a courteous manner and i am sure he will run to the BU and request for a 64bit client with his heart in his hand on our behalf.

There are many things Cisco need to catch up on to equal or stay ahead of their competitors, and i am sure they are aware of this, we as Cisco partners/vars/dealers need to show patience, and as it has before in the past things will turn out for the best :)

I look forward to a 64bit client myself, when the development team have finished making one that will just work and not take up so much of my time debugging issues and wasting TAC's time.

Cheers,

David.

bheinekamp Wed, 02/17/2010 - 00:39

Hi David,

thanks for your interpretation of Cisco's standpoint. I do not blame Marcos for anything and as a owner of an UC520 I appreciate that there is at least a little bit of care.

We are an engineering/design office and for us it is essential to address more than 3.x GB main memory, otherwise we can simply not work anymore. Do not get me wrong, a phone system is for our daily work important, but more important is that our CAD systems can handle the large data-sets. In fact, all second grade systems (printers, plotters, software,...) have to be compatible towards our infrastructure.

The current situation is that our UC520 can not be integrated in Outlook to make a simple call. Every contact phone number has to be typed in manually like there is no connection between workstation and phone. This is not voip nor unified communication this is just a simple misery! Any simple phone from a supermarket can do this. Maybe the UC520 is in some areas a pretty good package, for my co-workers it is not worth it.

Unfortunately, Cisco is not stating clearly as information that the use is not possible for x64, Mac,..!

We have purchased a complete UC520 systems and it is inefficient and we do not want to wait anymore for the Cisco being so kind to make our system productive and useful.

Regards

MICHAEL JOHNSON Wed, 02/17/2010 - 08:30

bheinekamp

I'm a big fan of Cisco, but I aree with you 100%. The whole 64-bit and MAC gaining market share is no secret- it has been going on for 2 years. I hope they are rushing to catch up because the open source community who really is Cisco competition in this space, is not having a problem filling that void. I have documented 2 lost deals because of the MAC/64-bit issue. THE WHOLE POINT OF IPT IS INTEGRATION WITH THE DESKTOP. WITHOUT INTEGRATION, TRADITIONAL TELEPHONY IS A SIGNIFICNATLY BETTER INVESTMENT FOR THE "S" of SMB.

CISCO - PLEASE PORT THE APPLICATION.

Marcos Hernandez Wed, 02/17/2010 - 11:21

David, thanks a lot for the recognition. I have to say that I never take criticism on these forums personal. This is why we created an open community and also why we don't (and won't) moderate or censor discussions like this one. Besides, sometimes you do have to shoot the messenger :-)

I have put in a request to the Call Connector team and they are preparing a response that will hopefully give you some insight into our roadmap.


Thanks for the patience and please never refrain from telling us what we should be doing better.


Marcos

ronlewis Wed, 02/17/2010 - 16:58

I am the lead product manager for our CallConnector clients, and I wanted to let you all know that we are going to take another look to delivering a 64bit version of the TSP for use with CallConnectors sooner then later. I have asked the development leads to scope the effort required and timing with the resources we have. Understand much more demand for this now with Windows 7 then their was before with Vista, as Win7 is proving to be better solution.

I can't give a date or commitment at this point, so stay tune...

On the Mac clients, we do have in our roadmap for later this calendar year for the Smart CallConnector family to include a Mac client.

We appeciate the feedback,

Ron Lewis

Cisco

[email protected]

Cisco and Ron,

Very good news, as this thread shows there is a lot of things Cisco can learn from their end users and Partners, we are the ones who hear it everyday what (we) are doing right and wrong. I think this is a great community forum and I would like to see a separate area where we (the partners) can submit request for enhancements, updates to products, and give overall feedback as to what the end customer wants.

I think a separate area is warranted as most of the discussions here are more of a " how to" flavor.

What do you think?

Bob James

Arthur Kant Sun, 02/21/2010 - 07:37

I am glad there is a thread for this topic and I appreciate you taking the time make a reply to us here.  I have a customer who  purchased a UC520 last year with UCC for their desktops.  They have  since moved to Windows 7 64-bit for all their desktops and now cannot  use Call Connector. It is disheartening that they have this powerful  Cisco system on the shelf and I have to tell them that Cisco is behind  the game especially since Vista 64 has been around for awhile which would have been a great time to get something out and testing.

Could you explain more to us about the "Smart Call-Connector" product referenced in your last message.  Would this possibly be a Cisco CTI product that is not TSP based?

nsn-amagruder Thu, 06/10/2010 - 17:23

Ron,

Any updated on when Win 7 x64 will be supported or if development is in progress?  I am also in need of this.

Thanks,

Aaron

bheinekamp Fri, 02/19/2010 - 01:58

Hello Ron Lewis,

I have sent you more details as requested by private email.

Regards and looking forward for a reply

Bjoern

David Trad Wed, 02/17/2010 - 20:39

Hi Ron,

Thank you for taking the time out to provide us with an update on the state of a 64bit client.

On an off chance would Cisco consider a Linux version for the following products?

  • CCA
  • UCC
  • VPN
  • VAD
  • CIPC


Would you guys allow for the reverse engineering of thoseapplications to have the code ported over to this platform or would that be a big No No?

Cheers,

David.

ronlewis Thu, 02/18/2010 - 15:56

No plans for Linux, too small of audience and we will have enough to keep us busy in developing plus support for both Windows and Mac OS.

And sorry to say Cisco policy and software user license agreement does not allow reverse engineering of our applications.

Ron Lewis

Cisco

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