Device Association

Unanswered Question
Sep 11th, 2009


I'm running CUCM 6.x cluster and getting organization's user info through AD. Need to associate 2500+ ip phones with the AD user accounts.

Is there a method to do this using bulk administration tool?


I have this problem too.
1 vote
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
gogasca Mon, 09/14/2009 - 11:33

yes, you can use Update users, with the list of users and phone that need to be associated.

Make sure the AD user already exist in DB and make sure it matches letter by letter (case sensitive)

dialogcco Wed, 09/16/2009 - 22:22


Thank you for replying.

I tried this but it gives me an error saying "2020 User does not exist".

Copied the user names from cucm user page and put into the csv file.

Following is an entry of my csv file:


Any idea abt what's wrong?


Javier Cuadros Sat, 01/09/2010 - 10:19


i'm running into the same issue cucm7.1.3 integrated with AD+ authentication + CUPS server and need to associate cupc with end users but when triyng to bulk update users do not work, i get the 2020 user does not exist any idea how can i fixit??


marymaynard Thu, 03/08/2012 - 08:29

I am experiencing the same issue - 8.5.1 integrated with AD authentication and need to associate devices with users but am also getting the 2020 user does not exist error - did anyone here ever find a solution to this issue?



This Discussion