This is for UCCX version 7.0 Premium.
There are 50 DDI that get routed to a group of Agents (who are all in the same CSQ). Each DDI is asscoaited with a different Campaign and the requirement is for the Agent to know which campaign the caller is enquiring about.
Can UCCX be configured so that for each DDI/Application, the Campaign associated with the DDI/Application displays on CAD.
For example DDI 1/Application 1 - Campaign 1 is displayed on the CAD screen.
For DDI 2/Application 2 - Campaign 2 is displayed on the CAD screen....etc