Call Forwarding issue when it is done from the CUCM admin

Unanswered Question
Sep 11th, 2009

I just found out that we have Call Forwarding issue with our CUCM. I can not call forward the phone from the CUCM admin.

After i setup the call forwarding in the CUCM, the phone changes and re-registered, then the phone screen is showing that the phone is forwarded to the forwarded number.

but when i call it, it is still ring to the phone, then to voicemail as the phone is not forwarded.

But when i forwarded from the desk phone, It works and i can see the number is filled in the CUCM admin page (Destination).

Any inputs?


I have this problem too.
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gogasca Fri, 09/11/2009 - 10:16

this seems to be a change notification problem.

which version of cucm you are using?

this iwll tell us how to troubleshoot since architecture is different among all versions for this process.

sienz.sienz Fri, 09/11/2009 - 10:29

Sorry, i forgot to mention the CUCM version.

We have CUCM System version:


sienz.sienz Fri, 09/11/2009 - 13:19


Just want to add, the changes was happen on the phone when i do it from CUCM admin. I see the phone is changed and in the call forwarding status and showing the call forwarded number but it is only showing on the screen.

the actual phone is not forwarded. It rings to the phone when I call.

rob.huffman Sat, 09/12/2009 - 09:34

Hi Sienz,

Maybe you are hitting this bug;

CSCsf03226 Bug Details

Cnf doesn't work when call forwarding setting updated on DN page


Change notify does not occur when call forwarding settings are updated on the DN page




Restart CCM

Further Problem Description:

Dialing DN intermittently gets reorder tone after updating call forwarding settings on the DN page Status



2 - severe

Last Modified

Any Time


Cisco Unified Communications Manager (CallManager)


1st Found-In




Hope this helps!



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