Hi with CUE or IPCC script editor, I am able to write a script for incoming calls to company main number to ring a phone during business hours and go directly to after hour greeting when office is closed and on holiday.
How do I acheive the same with CUCM6.1 and Unity? I am thinking time of day routing on CUCM will help, but cannot get my head round how it will work exactly. I know how to define my time preiods, schedules and apply schedules to the partition assigned to the DN. I also understand the partition is only active to receive calls during the time periods defined in the schedule assigned to the partition.
My question is how to I get the call to route to a Unity Call handler and play after hours greetings, when a call comes into the main number after hours. I do not want a ring after hours, want it to go straight to Unity CH