Problems Loading new ATA firmware

Unanswered Question
Sep 12th, 2009
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I have a CUCM Version 7.0.2

In the Device Defaults I had ATA030203SCCP051201A for Cisco ATA 186.

I loaded ATA030100SCCP040211A.zup into CCM.

In the device phone I changed the "Phone Load Name" to ATA030100SCCP040211A or ATA030100SCCP040211A.zup, saved and reset the device, but the ATA cannot get this new firmware.

I am doing something wrong? Am I missing something?

Best Regards.

Elio Fernandes

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Rob Huffman Sat, 09/12/2009 - 08:48
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Hi Elio,

Please note the ATA filetype required for CUCM 7.x***

Depending on which version of Cisco Unified Communications Manager you are running, download the following:

•***For Cisco Unified CallManager release 5.1 and later, you need:


•For Cisco Unified CallManager releases 4.1, 4.2, and 4.3, you need:

Hope this helps!


efernandes67 Sat, 09/12/2009 - 10:51
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Hi Rob,

Thanks for your help.

Rob, the real problem is that the ATA works fine with the defaul firmware, but when it does not work in SRST mode! This is why I tried to use an older firmware. I have 2 cases with a C1760 (Call-manager fallback v3.0) and a C2800(Call-manager fallback v3.3). Can I give me anhother help to make ATA work in SRST mode?

Best Regards,

Elio Fernandes


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