Changing the Admin password on Call Manager 4.2(3)

Unanswered Question
Sep 12th, 2009

Hello all,


We have an office running an earlier windows based version of call manager (4.2(3)) that we need to change the admin password on. The build is a publisher subscriber and I am having some trouble finding documentation for the steps to a password change on the version. Can anyone assist? If anyone has any documentation links or advise regarding this version, it would be a great help.


Thank you.


Rgds,

Vicky

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Rob Huffman Sat, 09/12/2009 - 13:07

Hey Vicky,


Look at this good step by step guide for changing CCM & Unity Passwords;


Change Passwords in Cisco CallManager and Cisco Unity Configuration Example


From this excellent doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008073f593.shtml


There is also this fantastic post from Jorge @ AT&T;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified Communications and Video&topic=IP Telephony&CommCmd=MB?cmd=pass_through&location=outline@^1@@.2cbf3d1b/1#selected_message



Hope this helps!

Rob


victoriabardy Sat, 09/12/2009 - 13:36

Hi Rob,


Thank you so much that second link is exactly what I was looking for.


You are the best!


Take care and enjoy the rest of your weekend!


Rgds,

Vicky

victoriabardy Tue, 09/15/2009 - 14:34

Hi Rob,


I have these password resets in a little while and its stated clearly on the Call Manager doc that the cluster needs to be rebooted. Does the Unity need to be rebooted as well? The documentation does not say.


Please let me know if your around.


Thanks again!


Rgds,

Vicky

Rob Huffman Wed, 09/16/2009 - 04:17

Hey Vicky,


Sorry I missed your reply my friend :)


Yes, a restart is required. Here are two references.


Restart the whole Unity box. This enables the service account to grab a new authentication token with the new password.


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080093f54.shtml#topic3



Shut down and restart the Cisco Unity server.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/42/upgrade/guide/ex/ru_100.html



Hope this helps!

Rob

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