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SPA 3102 outgoing voip call got cut off as soon as it's picked up

nsgsgcisco
Level 1
Level 1

‎09-12-2009 09:12 PM - edited ‎03-21-2019 09:19 AM

Hi

I successfully registered SPA 3102 with my ITSP. All the in-coming calls work perfectly but when I tried to make calls via Voip, all calls got cut off as soon as people picked them up. On my call list, I can see lots of calls that have 1 second long conversation.

Can anyone help me out?

0 Helpful
3 Replies 3

Patrick Born
Cisco Employee
Cisco Employee

‎09-14-2009 02:01 PM

Hi nsgsgcisco,

Please provide:

the 3102's config

syslog log [enable level 3 debug first]

Once you've got the syslog running, make 3 outbound calls and then stop the syslog. Hopefully the syslog log will give us an idea of what the issue is.

Regards,

Patrick

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0 Helpful

nsgsgcisco
Level 1
Level 1
In response to Patrick Born

‎09-15-2009 09:04 AM

Hi Patrick

Thanks for your reply.

I have fixed the problem. It was due to the wrong Codec chosen. As what my ITSP suggested, I am using G729 as my prefered Codec now.

Regards,

Ming

0 Helpful

Patrick Born
Cisco Employee
Cisco Employee
In response to nsgsgcisco

‎09-15-2009 04:06 PM

Thanks for following up Ming.

Regards,

Patrick

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0 Helpful
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