i have setup an ephone as a multiline (octo) handset. When someone is on a call the phone displays the connected softkeys template and I am able to transfer calls to a desired extension. However when someone is on a call and another call comes into the same phone, it displays the ringing template and the user is unable to transfer the call to a desired extension. This becomes frustrating as the only options available are to answer (put the current call on hold) or DND (ignore the incoming call).
Is there a way to display a transfer softkey from the ringing template when the phone is already connected? Or does anyone have any other workarounds for this?
Only other option I can consider at the moment is to change the ephone to singleline and create a queue for the multiple calls but this is not desirable.