My customer has limited licenses and doesn't want to buy any more ! He has a problem in that the staff are spread over 8 sites and some just don't bother to logout of the system. If they miss a call, their state changes to Not Ready, but they still use a license count so that every so often, other agents at other sites can't logon.
I know that the re is a system parameter which can set a max session time, default 30 ins, but this doesn't seem to log them out altogether and release the license count.
Can any of you guys tell me what I'm doing wrong, of if there is a way to do this?