Unable to install Virtual Passage under Windows 7 (RVL200)

Unanswered Question
Sep 14th, 2009

I have been using the RVL200 in two sites for some time now. I us IE7 under Vista without any problem.

But using IE8 under Windows 7 there is no way to make it work. I habilitated the download of unsigned ActiveX in IE8, I ran IE8 and Firefox as administrator, but Virtual Passage refuses to install.

Has anybody succeeded in accessing the RVL using Windows 7? Is Cisco (Linksys) working on a solution to this problem?

Milton Ulmer

I have this problem too.
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David Carr Mon, 09/14/2009 - 12:36

Currently at the moment we are not supporting windows 7 as it is still in its beta phase of its release.

miltonulmer Wed, 09/16/2009 - 06:41

From your answer I understand that a VPN connection with RVL200 currently can't be established using Windows 7. So at least I know that it was not some configuration or other missing piece of information that prevented me from establishing the connection.

The official launch of Windows 7 is only a month away. Is Cisco working on a solution for Windows 7? The RVL200 is the perfect solution for a small office like mine. I will have to replace some laptops in the near future and would like to know if I can go for Windows 7 or need to stay on Vista, which I learned to hate.

brasakai Wed, 09/16/2009 - 09:36

We are, but I don't have a timeframe, yet.  Check back in a few days.  I might have an update.

drobideau Thu, 10/22/2009 - 11:02

Windows 7 is now released. When can we expect an update to the firmware?

allhvacservice Fri, 02/19/2010 - 08:12

So any update on this? I realize the whole "Windows 7" release took everyone by surprise, what with only a few years notice, and many months of public beta testing, but it's been out for 4 months now, and there's still no support for this product which we just purchased. Can we get a refund from Cisco? It's too late to get one from the vendor, as we didn't realize it wouldn't work with any new computers we purchased. I'd definately like to either get this working, or purchase a competitors product that is actually supported.

donnydarko666 Fri, 02/19/2010 - 12:52

this is second time i have burned by cisco in the last two years. the first was with a cable gateway wcg200, now this rvl200. i am not sure what is going on with cisco. i am not pleased at all and will purchase nothing further from them.

wtscruggs Mon, 11/02/2009 - 12:01

I am having this same issue.  Are there any updates at this point?


Te-Kai Liu Tue, 11/03/2009 - 21:45

I am aware that there is a firmware under testing now that is supposed to fix the expired certificate issue with the ActiveX components for SSL VPN. But I don't believe the support for Windows 7 is locked into the roadmap yet.

drobideau Wed, 11/04/2009 - 08:42

I have an email from Cisco presales that says:

"Does the RVL200 support Vista 64 bit, Windows 7 64 bit and IE 8. I need the Virtual Passage to work.

The answer is Yes, to all of the above questions Dan."

So can someone at Cisco explain how to make it work?

drobideau Wed, 11/04/2009 - 13:28

I think I do have a clue.

I know that I was unable to get the RVL200 Virtual Passage to work with (Vista 64 bit and IE8) or (Windows 7 64 bit and IE8) using both firmware versions 1.1.7 and (Beta).

The point I was trying to make is that Cisco presales are telling people the Virtual Passage does work with these versions of the Microsoft operating systems and therefore in my opinion Cisco and Mr. Chambers (CEO Cisco) should make the RVL200 work with these Microsoft operating systems by releasing updated firmware for the RVL200.


(Microsoft has stated on the record that IE is an integral part of the operating system.)

Upon further research it appears that the SSL VPN driver (SSLDrv.sys or associated dll - XTunnel.dll) is incompatible with Win7.

This should not be that hard to fix....Is Cisco listening yet? Even a temporary executable fix would be suitable (yes I know that defeats the purpose of the SSL VPN, but hell, it does not work anyway)

jemery482 Tue, 11/10/2009 - 10:35

Cisco, Is there any update on this issue, or when we can expect a firmware release??

rlevas_cisco Fri, 01/01/2010 - 06:14

Has there been any progress in testing/releasing the update that supports Windows 7?  I am starting to feel like Linksys/Cisco has orphaned us here.  Maybe it's time to switch to a competitor.

consultech-hi Tue, 01/12/2010 - 19:11

I too am stuck.  I just bought this product a few months ago and since upgrading all remote PCs to Win7 they have not been functional.  I tried XP with IE8 to test nad it works like a charm so it's not the new IE8 that's not supported.  I know this is a small-margin product to be spending countless hours of engineering support with firmware updates, but it's still on the market and is a good product for the SMB SSL-VPN market.  It's got solid functionality and works for the most part, so support for Win7 would extend it's life another 5 years...please cisco, please update this product to work with Windows 7!!!

Te-Kai Liu Tue, 01/12/2010 - 21:54

I am aware that the support for Win7 is in the development pipeline. However there is no firm ETA at the moment.

donnydarko666 Wed, 02/10/2010 - 10:37

is there any update on this? i am not very happy at the moment with this issue at all. there has to be a way to "fix" the windows 7 issue. i have tried windows7 32bit and 64bit editions, ie in compatible mode and firefox. because this an advertised small business product i would expect more...

olivier.baltus Sun, 02/14/2010 - 23:59

So that's such an unexpected bad news.

This product was only released a few years ago an it is already no longer supported!

There are so many RVL200 users waiting for Windows 7 support..

rlevas_cisco Mon, 02/15/2010 - 03:54

This is such a big disappointment. 

  Does anyone know of a similar product - Router with SSL VPN? Prefferably not Linksys/Cisco,


Gerald Vogt Mon, 02/15/2010 - 06:27

Please read End-Of-Life-Notices carefully!

It clearly says that only select models are affected. It applies to the Asia/Pacific, Australia/New Zealand, and United Kindom models with the mentioned part numbers RVL200-AS, RVL200-AU, RVL200-UK. For Asia Pacific it is recommended to migrate to the RVL200-EU if necessary. The US model is not mentioned anywhere.

I would say they clean up the number of models for various markets. The end-of-life notice does not mean that they won't update the firmware to support Windows 7, at least for all other models than then three mentioned.

rlevas_cisco Wed, 04/28/2010 - 06:05

Has there been any movement on this front?  I have been waiting patiently for an update.  Should I look into purchasing a new router or should I wait it out some more?


donnydarko666 Wed, 04/28/2010 - 06:59

i purchased the netgear FVS336G that someone mentioned in a previous post and have been impressed all around. netgear is my new networking equipment company and the support is good too. i have a small business at home so i need someone who stands behind their products.

i will throw something else out there, if you use windows 7 pro or windows 7 ultimate you can use the virtual pc program that runs XP inside a separate window. then you could use the RVL200 virtual passage. it may not be a fit for you or fit your needs but it is a suggestion. i got by for a few weeks this way until i bought the netgear router. hope that helps.


allhvacservice Wed, 04/28/2010 - 07:48 should be a later version than 1.1.7. Maybe they didn't update the release date? The date listed in the release notes is 4/20/10

allhvacservice Wed, 04/28/2010 - 07:51

April 2010

These release notes describe the changes and known issues that apply to the

following release:

Software version 4/20/2010

Issues Resolved

• Corrected the expired certificate issue with the ActiveX components of Virtual


• Corrected a problem where Remote Management and SSL VPN cannot

function properly in Router mode.

• Corrected a problem where Port forwarding cannot be configured properly if

the router's LAN IP is

• A Port for SSL VPN can now be configured using the Web User Interface.

• SSL VPN and Remote Management can be managed (enabled or disabled)


• Corrected the problem causing Syslog to stop working after the router has

been up for a few days.

• Now supports SNMP sysObjectID.

• Port Forwarding supports multiple subnets. For details, please refer to Setup ->

Forwarding in the Web User Interface

Still no Windows 7 support listed, and it's only been available for what, a year and a half now? C'mon Cisco, or do you want everyone to move to Netgear?

Release notes:


From the document:

Limitations and Restrictions

When the RVL 200 is upgraded from firmware version 1.1.7 to, the SSL

VPN feature needs to be enabled manually.

SSL VPN supports 32- and 64-bit Windows 7 using Internet Explorer only, as

well as 32- and 64-bit Mac OSX 10.6 using the Firefox browser only.

On Windows 64-bit computers (Vista and Windows 7 Operating Systems), to

use SSL VPN, users must install the C++ 2005 Redistributable Package (x64),

which can be downloaded at:



so... maye they got it now?

allhvacservice Wed, 04/28/2010 - 07:58

Oops, spoke too soon (didn't see the 2nd page)

Looks like it CAN now be used with Windows 7, but only using IE, and only on 64 bit computers if you've got the C++ 2005 Redistributable Package (x64) installed. Not optimal, but at least do-able. Now, can the config be saved, the firmware updated, and the config reloaded, or do we have to re-do all our settings after the firmware update?

Limitations and Restrictions

When the RVL 200 is upgraded from firmware version 1.1.7 to, the SSL

VPN feature needs to be enabled manually.

• SSL VPN supports 32- and 64-bit Windows 7 using Internet Explorer only, as

well as 32- and 64-bit Mac OSX 10.6 using the Firefox browser only.

• On Windows 64-bit computers (Vista and Windows 7 Operating Systems), to

use SSL VPN, users must install the C++ 2005 Redistributable Package (x64),

which can be downloaded at:



• SSL VPN does not work with the Safari browser on Mac OS X 10.6. Firefox

should be used as an alternative. SSL VPN does work with Firefox and Safari

on Mac OS X 10.5.

• Changing the MTU size on the Web Administration Interface has no effect on

the actual MTU size used by the router.

• If the HTTPS port number on the Firewall > General page is set to be greater

than 32767, remote management and SSL VPN will not function properly.

• To disconnect an SSL VPN tunnel when running Windows XP, please use the

Disconnect option instead of the Disconnect and Uninstall. Using the

Disconnect and Uninstall option will cause the tunnel to not be able to connect

next time the Windows XP system attempts a connection.

Windows 7 and vista (both 32bit and 64bit versions) are supported... but if you use 64bit you also need to install the C++ 2005 Redistributable Package (x64),

Either version works with Internet Explorer only, not firefox (bummer!).. hey! we cant have it all I suppose.... it seems like the RVL200 may be saved from the trash can after all... lets test and see...

You should be able to upgrade without killing your config (but I would take a backup just in case for reload after if needed)...

allhvacservice Thu, 05/13/2010 - 07:49

Still not working with Windows 7 64 bit. Updated firmware. RE-ACTIVATED SSL VPN (for some reason, the new firmware keeps the settings, but deactivates the SSL VPN feature). Try to log in via Windows 7 Professional 64 bit using  IE 8 (with Microsoft 2005 C++ Redistributable Package installed), get the following message: Virtual Passage does not support Windows OS 64-bit but installed with IE 32-bit browser.

Okay, found the solution. Apparently Windows 7 has both a 32 bit AND a 64 bit version of IE installed, but uses the 32 bit version by default. In addition, Virtual Passage won't install UNLESS you run the 64 bit version of IE AS AN ADMINISTRATOR. Thanks Cisco for failing to point any of this out...

hartleych Mon, 05/17/2010 - 07:24

I got the SSL VPN working on Windows 7 32 bit.  It appears I had a corrupt installation of the tunnel client so I wiped out the installed files described in the latest firmware release.  Make sure you have your VPN portal page closed before you try to delete these or they will still be in use.

C:\WINDOWS\Downloaded Program Files\WebCacheCleaner Class
C:\WINDOWS\Downloaded Program Files\XTunnelCtrl Class

I also wiped out the Cab files.


Ran IE 8 as Administrator and it went through.  It gave me a not verified driver message and I also told it to always trust files from the source.  Not sure if that made a difference.

andylam601 Tue, 11/02/2010 - 15:15

OK, actually allhvacservice below answered the question, but I think I can

make it clearer.

I have windows 7 x64 Home Premium Edition. Orginally I couldn't get Virtual Passage to install. After reading allhvacservice's post, I could get it to work.

There are 2 versions of IE8 installed in your OS. The default browser is the 64bit version, but you can also use the 32bit version but you have to do some work.

Go to C:\Program Files\Internet Explorer and execute iexplorer with admin access (right click on ie icon, properties). Run IE (32-bit).

There go you.


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