Solved: Unity Express

arthurbecker · ‎09-14-2009

I have a Unity Express running on a Call Manager Express that the MWI is not working correctly. The CME had it's IP changed, not the Unity, but calls are still pushed to Unity and users are getting the voicemails. Just MWI is not working correctly. What can I look for within the CME or UE to check why?

Rob Huffman · ‎09-14-2009

Hi Arthur,

There are some good tips in this guide;

**Cisco Unity Express points to the correct Cisco CallManager Express server IP address. The show ccn subsystem sip command shows this.

Troubleshooting Unity Express Message Waiting Indication (MWI) Problems

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎09-14-2009

Hi Arthur,

There are some good tips in this guide;

**Cisco Unity Express points to the correct Cisco CallManager Express server IP address. The show ccn subsystem sip command shows this.

Troubleshooting Unity Express Message Waiting Indication (MWI) Problems

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml

Hope this helps!

Rob

arthurbecker · ‎09-14-2009

Thanks Rob, let me check it out.

arthurbecker · ‎09-14-2009

How do I validate the CUE IP so I can log into it?

Nicholas Matthews · ‎09-14-2009

Log into the router and look at the servicemodule interface. It should have a command like "service-module ip address x.x.x.x 255.255.255.255" for example. That's the address.

-nick

a.gooding · ‎09-14-2009

once you can login into the cue as pointed above you can also go into the cue GUI and do a resynchronise.

arthurbecker · ‎09-14-2009

OK, I can get into the CUE CLI, what is needed to resync?

arthurbecker · ‎09-14-2009

OK, It looks like a found the issue. i need to change the SIP gateway IP address to point to the correct CME.

xx-xx-xx-xx-57> show ccn subsystem sip

SIP Gateway: 10.168.1.56

SIP Port Number: 5060

Do is just do a confg T and do I need to reboot the CUE as well?

arthurbecker · ‎09-15-2009

Thanks Everyone, I found the issue and was able to fix it.

a.gooding · ‎09-15-2009

Glad to know you got it sorted, sorry couldnt reply after my initial post. Also, if possible, to help others, could you describe your fix in case anyone else comes into this problem in the future?

thanks once again.