09-14-2009 07:26 AM - edited 03-15-2019 07:44 PM
I have a Unity Express running on a Call Manager Express that the MWI is not working correctly. The CME had it's IP changed, not the Unity, but calls are still pushed to Unity and users are getting the voicemails. Just MWI is not working correctly. What can I look for within the CME or UE to check why?
Solved! Go to Solution.
09-14-2009 07:50 AM
Hi Arthur,
There are some good tips in this guide;
**Cisco Unity Express points to the correct Cisco CallManager Express server IP address. The show ccn subsystem sip command shows this.
Troubleshooting Unity Express Message Waiting Indication (MWI) Problems
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml
Hope this helps!
Rob
09-14-2009 07:50 AM
Hi Arthur,
There are some good tips in this guide;
**Cisco Unity Express points to the correct Cisco CallManager Express server IP address. The show ccn subsystem sip command shows this.
Troubleshooting Unity Express Message Waiting Indication (MWI) Problems
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml
Hope this helps!
Rob
09-14-2009 09:06 AM
Thanks Rob, let me check it out.
09-14-2009 10:31 AM
How do I validate the CUE IP so I can log into it?
09-14-2009 10:43 AM
Log into the router and look at the servicemodule interface. It should have a command like "service-module ip address x.x.x.x 255.255.255.255" for example. That's the address.
-nick
09-14-2009 11:17 AM
once you can login into the cue as pointed above you can also go into the cue GUI and do a resynchronise.
09-14-2009 11:44 AM
OK, I can get into the CUE CLI, what is needed to resync?
09-14-2009 11:52 AM
OK, It looks like a found the issue. i need to change the SIP gateway IP address to point to the correct CME.
xx-xx-xx-xx-57> show ccn subsystem sip
SIP Gateway: 10.168.1.56
SIP Port Number: 5060
Do is just do a confg T and do I need to reboot the CUE as well?
09-15-2009 09:34 AM
Thanks Everyone, I found the issue and was able to fix it.
09-15-2009 10:02 AM
Glad to know you got it sorted, sorry couldnt reply after my initial post. Also, if possible, to help others, could you describe your fix in case anyone else comes into this problem in the future?
thanks once again.
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