CCMBE Unity Connection Call Handler Closed...

stathopoulos1 · ‎09-14-2009

Greeting will not play during off hours as defined in the assigned schedule. The Closed Greeting is enabled. Anything obvious I'm missing?

Thanks in advance for any help.

George

Hoan Mai · ‎09-14-2009

Make sure that you have the alternate greeting disabled.

stathopoulos1 · ‎09-15-2009

rmai,

Thanks for your reply. Yes the alternate is disabled.

G

goranpilat · ‎10-20-2009

Hi,

Did you manage to resolve the problem? Seems I have the same issue here, I have the call handler with schedule with all the hours inactive and he still doesn't go to the greeting "closed"...

Seems I'm dong something wrong here...

Greeting "closed" is enabled, alternate is disabled..

regards

Pilat Goran

goranpilat · ‎10-20-2009

OK,

Seems I figured it out (in my case at least...)

Looks the problem was with the schedule which had al the hours inactive. As I inserted one active hour the schedule became active and works fine...

See if this is also your problem...

bye