Backup CRS database

Unanswered Question
Sep 15th, 2009
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Hello all,


We are using IPCC Express Enhance version 4. We are using Cisco BARS to backup data on IPCC server. From Cisco BARS on Data Source Server Configuration, there is only one option to choose to backup for IPCC "Customer Response Solutions". I guess this will backup all data (configuration and database record).


Is there any way that we can backup the database seperate? The purpose of doing this is our client would like to have database to generate customer report (query to generate custom report).


Any idea?


Thanks,


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sovannary.huy Tue, 09/15/2009 - 17:43
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Hi,


How do i do that? Could you provide step to do that or could you point me to any document? Sorry, i don't know much about database.


Thanks,

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