We are using IPCC Express Enhance version 4. We are using Cisco BARS to backup data on IPCC server. From Cisco BARS on Data Source Server Configuration, there is only one option to choose to backup for IPCC "Customer Response Solutions". I guess this will backup all data (configuration and database record).
Is there any way that we can backup the database seperate? The purpose of doing this is our client would like to have database to generate customer report (query to generate custom report).