We are using CUCM 6.12.
I have been trying to find a feature at CUCM that can solve the problem.
Recently, a lot of secretaries complain about shared line with their boss:
For instance, if first calls comes in to their boss' primary line, if the boss pick up first, everything is fine at that point.
Now second call comes into his boss' line, the secretary picks up the call, now she wants to know his boss on the phone or not by looking at the phone before transfer, but she cant tell.
Is there anyway to solve this problem by not installing/configure the proxy mode, coz I dont want to install Cisco Unified CallManager Assistant Console???? Our users are not smart at all, and always crash the PC.
I have tried to use shared mode or BLF, but it looks like there is no way can tell by looking at the phone for her boss' primary line status.