Secure ACS upgrade from 4.1 to 4.2

david-schroeder_2 · ‎09-15-2009

I have ACS 4.1 for Windows and want to upgrade to 4.2. I don't have smartnet on 4.1. When looking at the Cisco Price list I don't see an option for smartnet on 4.1. I also don't see an option for an upgrade from 4.1 to 4.2. What options do I have to get 4.1 upgraded to 4.2? Thanks. Dave

Jagdeep Gambhir · ‎09-15-2009

David,

ACS full software's are not listed on CCO (even if you have a valid contract)and can be provided via TAC.

To upgrade ACS we need to have a software upgrade contract.

I would suggest to open a case with TAC and most likely upgrade should be covered in your existing contract since it is a minor upgrade.

You can also touch base with Cisco rep assigned to you site.

Let me know if you have any question.

Regards,

~JG

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david-schroeder_2 · ‎09-15-2009

JG,

Thanks for the information. I will pursue the upgrade via TAC or my Rep.

Dave