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CUPC health check for Presence not connecting.

destiny6366
Level 1
Level 1

‎09-15-2009 11:29 AM - edited ‎03-18-2019 11:42 PM

Hello, For one of my end users. When I display the Show Health. Everything is green check mark except the Presence which is RED and say connecting retry. appreciate. When I look at CUPC it shows him offline and it's grayed out. Any suggestions would be greatly

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htluo
Level 9
Level 9

‎09-15-2009 12:45 PM

Go to CUPS > System > Securing > Incoming ACL. Add an ACL with the following information:

Description: All

Address Pattern: All

Michael

http://htluo.blogspot.com

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destiny6366
Level 1
Level 1
In response to htluo

‎09-15-2009 01:04 PM

Hello we have that. My CUPC works fine. I just can't get this users to go green.

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htluo
Level 9
Level 9
In response to destiny6366

‎09-15-2009 01:05 PM

then you'll have to get a CUPC problem report from that user's computer. I guess there's some DNS issue with his computer?

Michael

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destiny6366
Level 1
Level 1
In response to htluo

‎09-15-2009 02:05 PM

I figured it out. It want work with wireless turned connected. It will work on VPN and wireless. Go Figure. Thanks for all you help.

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