UCCX 7 Question

Unanswered Question
Sep 15th, 2009
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Is there a way to allow an agent to answer a second IB call if they are the only one logged in with CAD?


Can I have the agent log in from a second phone and add an agent line to the same phone as the 1st phone? Would they need a 2nd phone?


Thanks,

Randall

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