Unity Express 3.1 Cannot Zero Out to Auto Attendant

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Sep 15th, 2009
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I have a client that is using UE 3.1. The zero out number is configured as the Auto Attendant in both the Voice Mail > CallHandling > Voicemail operator number and in the individual voice mail boxes. When a caller hits zero the caller get the message that it is transferring to an extension but the call is disconnected.


If I configure the zero out number for a regular extension it transfers.


All help is appreciated.



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jcaro Tue, 09/15/2009 - 20:59
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  • Cisco Employee,

Since you have it configured on all the correct places.

I would insure that the AA number can be dialed and reached internally.

If not verify CME dial peers and CUE triggers.


If a custom script is being used I would try the Cisco default and test.


Debug ccsip messages for one bad call will shed some light on who is sending the bye CME or CUE.


If it is a customer script I would take a look at the Unity Express Custom Scripts Quick Start Guide here for detailed examples of custom call flow

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml


jeff03038 Wed, 09/16/2009 - 14:21
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Thanks for the advice. I was able to fix it by allowing sip to sip calls.


CME(config)#voice service voip

CME(conf-voi-serv)#allow-connections sip to sip



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