Recurrent error on appliance C350

Unanswered Question
Sep 15th, 2009

We've been experiencing some recurrent errors about every two weeks or some, the appliance continues receiving messages but they’re not processed, the only solution is to reboot the appliance, any ideas to what could be possibly wrong? Ohh by the way we’ve been working just fine, this problem has about 1 month and a half, thank you very mucho for your replies.

The Critical message is:

An application fault occurred: ('oserrors.pyx oserrors.map_exception|26', "<class>", '[Errno 61] Connection refused', '[_coro.pyx coro._coro._wrap1|730] [hermes/interface_controller.py _start_shutdown|1378] [heimdall/svc.py send_command|180] [socket.pyx coro._coro.sock.connect|901] [pyrex_helpers.pyx coro._coro.raise_oserror|12] [oserrors.pyx oserrors.map_exception|26]')

Version: 6.3.5-003
Serial Number: ****************
Timestamp: 14 Sep 2009 15:00:46 -0500

To learn more about alerts, please visit our Knowledge Base. In many cases, you can find further information about this specific alert. Please click the Knowledge Base link after logging into our Support Portal at:

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If you desire further information, please contact your support provider.

To open a support request for this issue, access the IronPort C350 and issue the "supportrequest" command. The command sends an email with diagnostic information directly to your IronPort support provider to facilitate a rapid diagnosis of the problem.

Thank you.

I have this problem too.
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Andrew Wurster Tue, 09/15/2009 - 16:09

Luis -

This seems like it could be a pretty serious error involving the mail delivery service. This is either a known defect or a sign of some system-level problem.

This is the kind of thing that you should be opening a support request for to diagnose further. And if the problem persists, make sure you are only restarting by using the CLI or GUI 'reboot' commands and not physically power cycling the server.

If you desire further information, please contact your support provider.

To open a support request for this issue, access the IronPort C350 and issue the "supportrequest" command. The command sends an email with diagnostic information directly to your IronPort support provider to facilitate a rapid diagnosis of the problem.


Thanks,

Andrew
meyd45_ironport Wed, 09/23/2009 - 14:02

Looks like you have a corrupt queue. Open a ticket with Customer Support and establish a support tunnel. They will then be able to fix this.

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