We have a HQ at Svenstrup and DC in Odense, these two location connected through 34mb p2p link.
OSPF routing protocol running.
We are using HP switches at HQ LAN where all end users connected, all HP switches connected to Cisco-3560. STP is enabled but we disabled the redundant ports as traffic going through redundnat ones.
Users at Svenstrup access File servers, SMS, Citrix applications from DC in Odense.
We are running continue Ping test from Svenstrup to Odense but not have seen any packet loss. But users facing problems like from their PC's feeling freeze, connection drop while accessing any files from file server in Odense.
When we told the same thing to Provider, they also have not seen any kind of packet loss or high response time provided proofs.
Did anyone experienced these kind of problems, can some one please help me out in this.
Thanks in advance,