Supervisor agent reskilling

Unanswered Question
Sep 16th, 2009
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i'm installing the client admin workstation on the supervisors' desktops, the setup completes successfully. However when i log in using a supervisor account and run the configuration manager i get the attached error.I tried to add the supervisor to the local admin group with no resolution.

Please advise,

thanks in advance.

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The Client AW connects to the Distributor AW. Make sure the Distributor is running. If it is, you can watch the rtdist window on the Distributor as you try to start the Config Tool on the Client AW. You should see the connection notification with the IP address of the Client AW as it connects. If you don't see this, check your Client AW setup again.



fabien.damien Wed, 09/16/2009 - 04:29
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Hi Dav,

this is what i'm getting in the Rtdist log.

15:31:59 Client at [fabien-lab]/[] disconnected.

15:32:09 Client at [fabien-lab]/[] disconnected.

15:32:19 Client at [fabien-lab]/[] disconnected.

15:34:26 Client at [fabien-lab]/[] disconnected.

15:34:49 Client at [fabien-lab]/[] disconnected.

And is the IP address of the Client AW?

Turn up the trace and what do you see? It seems OK, on the surface of things. It shows the client disconnecting although the spacing looks odd. Disconnect at 31:59, then disconnect 10s later and again 10s later. With high level of trace set, you should see the connections as well.

I assume your client AW is a member of the ICM domain and you are logged in on the domain as the Administrator?



fabien.damien Wed, 09/16/2009 - 06:49
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there was a version mismatch, upgraded and now it's working fine.

cheers :)


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