Unable to login agents on CAD

Unanswered Question
Sep 16th, 2009

Looking for answers to this problem:

On 3 different UCCM 7.1.2.21900-5 / UCCX 7.0 installations, we get the problem that users are unable to login to their agent.

When trying to access the systems for troubleshooting, it reveals itself, that the UCCM web pages doesn't show and that login to UCCX “AppAdmin” also fails.

SSH to publisher and restarting the “Cisco Tomcat” service solves the problem.

Is this a known bug, and is it fixed in the latest release?

When looking into the Tomcat log files, the “localhost.yyyy-mm-dd.log” file contains a host of:

SEVERE: Servlet.service() for servlet org.apache.jsp.WEB_002dINF.pages.directoryNumber.directoryNumber_002dcontent_jsp threw exception

java.lang.OutOfMemoryError: PermGen space

errors, this escalates until the time where we get the report that login isn't possible. Then we see this in the log file:

Sep 15, 2009 12:39:41 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:41:45 PM org.apache.catalina.core.ApplicationDispatcher invoke

SEVERE: Servlet.service() for servlet org.apache.jsp.WEB_002dINF.pages.logon_jsp threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:45:36 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:45:50 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:46:26 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:46:43 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:48:21 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:48:40 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

Sep 15, 2009 12:49:48 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet AXL threw exception

java.lang.OutOfMemoryError: PermGen space

In hope of clarification.

Best regards

Flemming Ortvald

Network System Eng.

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mattcalderon Wed, 10/14/2009 - 04:53

Running the same version of CUCM and the identical thing happens. After a period of time, CUCM web page will quit responding and phone services will not be available for login. Tomcat restart resolves the issue. Any ideas. I have been looking into bugs but nothing that really fits this symptom.

kelvin.blair Wed, 10/14/2009 - 05:29

I had the same problem. Upgrade to 7.1.2.31900-1 corrected the issue. This version seems to be a stable release. No more issues with UCCX nor Phone Services.

Tommer Catlin Fri, 10/16/2009 - 11:54

So you upgraded and AXL and other tomcat issues went away? Ours are sporadic on 7.1.2

Tommer Catlin Fri, 10/16/2009 - 11:53

Just wanted to check with you to confirm. I have UCCX and 5 servers in my cluster. (2) of them work fine with AXL, the three do not. Also, a couple of mine CUCM servers get super slow HTTP GUI responses. It works, but slow. The others, are fine.??

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