09-16-2009 02:49 AM - edited 03-15-2019 07:46 PM
Looking for answers to this problem:
On 3 different UCCM 7.1.2.21900-5 / UCCX 7.0 installations, we get the problem that users are unable to login to their agent.
When trying to access the systems for troubleshooting, it reveals itself, that the UCCM web pages doesn't show and that login to UCCX âAppAdminâ also fails.
SSH to publisher and restarting the âCisco Tomcatâ service solves the problem.
Is this a known bug, and is it fixed in the latest release?
When looking into the Tomcat log files, the âlocalhost.yyyy-mm-dd.logâ file contains a host of:
SEVERE: Servlet.service() for servlet org.apache.jsp.WEB_002dINF.pages.directoryNumber.directoryNumber_002dcontent_jsp threw exception
java.lang.OutOfMemoryError: PermGen space
errors, this escalates until the time where we get the report that login isn't possible. Then we see this in the log file:
Sep 15, 2009 12:39:41 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:41:45 PM org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet org.apache.jsp.WEB_002dINF.pages.logon_jsp threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:45:36 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:45:50 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:46:26 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:46:43 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:48:21 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:48:40 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
Sep 15, 2009 12:49:48 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet AXL threw exception
java.lang.OutOfMemoryError: PermGen space
In hope of clarification.
Best regards
Flemming Ortvald
Network System Eng.
10-14-2009 04:53 AM
Running the same version of CUCM and the identical thing happens. After a period of time, CUCM web page will quit responding and phone services will not be available for login. Tomcat restart resolves the issue. Any ideas. I have been looking into bugs but nothing that really fits this symptom.
10-14-2009 05:29 AM
I had the same problem. Upgrade to 7.1.2.31900-1 corrected the issue. This version seems to be a stable release. No more issues with UCCX nor Phone Services.
10-16-2009 11:54 AM
So you upgraded and AXL and other tomcat issues went away? Ours are sporadic on 7.1.2
10-16-2009 11:53 AM
Just wanted to check with you to confirm. I have UCCX and 5 servers in my cluster. (2) of them work fine with AXL, the three do not. Also, a couple of mine CUCM servers get super slow HTTP GUI responses. It works, but slow. The others, are fine.??
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: