I have a spa9000 (2 sip accounts setup), spa400 (pstn and voicemail) 2 handsets connected and working fine (1 spa941 and 1 spa922)
Both of the handsets can do everything we need other 2 things 1 - transfer calls!! and 2 - dial each other by dialling extension number, we have to use the corporate directory entry.
We are following the instructions for transferring call off the handsets reference guides but the caller gets put on hold and can't be retrieved by the other handset.
I want to expand the number of phones I am using but nee to resolve this first!! I am using all of the latest firwares on all devices.
Can anyone help??
For issue number 2 (i.e. dialing extension one to another) make sure that your SPA9000 Phone dial plan (at the bottom of the SIP tab includes |1xx| at the end as entry) assuming you are dialing the default extension numbers (100 and beyond).
Lets solve issue above before debugging the transfer issue, they must be linked.