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IPCC Express MOH cuts out

Mojo1
Level 1
Level 1

‎09-16-2009 06:28 AM - edited ‎03-15-2019 07:46 PM

We have five queues in IPCC Express.We have one IPCC Server and one Call Manager. What would cause the MOH to cut in and out when it is played in some of the queue's and not in other queue's?

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mchin345
Level 6
Level 6

‎09-22-2009 09:31 AM

IPCC supports only unicast Music on Hold (MOH) streams. Set up a transcoder to enable outside callers to receive MOH, if the MOH server is not set up to stream G.729 codec.

Make sure that the ringback.wav file is in the CallManager server and configured appropriately. Otherwise this can cause CPU spiking in Cisco CallManager.

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Hythim Ali El Hadad
Level 6
Level 6

‎09-23-2009 04:41 AM

Hi,

try to check for any denies if a firewall exist

you may have some ports in the range closed

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