Voice recording software

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Sep 16th, 2009
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Hi,


I have deployed Cisco IPCC. Currently I have two separate call centers of 60 and 20 agents respectively which can each grow upto 100 agents. Both are working separtely.


Currently I need to have a voice recording software which can enable me to:


1) record voice w.r.t date and time and other details that are required by call agents.

2) keep historical data.


The two softwares that come to my mind are nise and speechlog.


Can anybody suggest any other software which can help out or which software from the two mentioned above should be the preferred one.


Regards,

Asim

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Jonathan Schulenberg Wed, 09/16/2009 - 09:38
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IPCC Enterprise or Express?


There are a lot of them; a few are:

Cisco's Quality or Compliance Management

Telrex

NICE

Witness



Jonathan Schulenberg Thu, 09/17/2009 - 09:09
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I think that answer depends on who the partner has a reseller agreement with. :)


I would recommend you evaluate all four. Telrex does well in the cost-sensitive small business environment. NICE and Witness are more enterprise focused but can leverage things such as UC Manager's built-in monitoring/recording framework. They also offer other products to build out larger functional product suites. Cisco's product tends to be easy for partners to sell because it's just another Cisco SKU. Each has their pros and cons.

waridtel.com Fri, 09/18/2009 - 23:00
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What about Speechlog by globitel. How is it as compared to others.


Regards,

Asim

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