09-16-2009 10:41 AM - edited 03-21-2019 01:31 AM
Is there any way to pickup a call that is in the queue other than from the phone that is ringing? I have tried a pickup to the pilot, hunt-dn and ephone-dn.
Thanks!
09-16-2009 11:44 AM
John,
If you put the extensions that are in the same ephone-hunt in the same pickup group you should be able to use the G.Pickup softkey. I´m not sure if the ACD script overrides this setting though.
Regards,
Eivind
09-16-2009 11:52 AM
This would work, but I think John is wanting to pickup a call already placed in a queue, which is not possible.
Thanks,
Marcos
09-21-2009 05:57 AM
Marcos,
We have the same problem. Do you always have to pick it up from the user's extension which is ringing? Is there any way around that situation with a different style hunt-group?
For example, in our situation the users in the hunt group are scattered out and cannot hear who's phone is ringing in the group. Their phone just says 2 Calls in Queue , etc, any they are helpless! :)
Thanks,
Joe
09-21-2009 06:30 AM
There are some timers you can adjust for the amount of time calls stay in queue or ring the actual agents.
You can also set a parameter that automatically logs out phones that are ring-no-answer. If agents arent answering, thats what I would use.
https://supportforums.cisco.com/docs/DOC-9731.
Steve
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