Solved: Call Handler: Send caller to (Caller input)

sienz.sienz · ‎09-16-2009

I am in the process of making a call handler and i have few questions.

I need to have the call to be transfer to an external number or an internal ext. with no mailbox (not a unity subs)

Can we do this since the only transfer option is only to a subscriber?

in my understanding, A subscriber is a user in the unity, has a voicemailbox.

Do i need to make another call handler for transferring to an internal ext.? but i would not be able to transfer it to an external number.

Thank you,

Bradford Magnani · ‎09-16-2009

Sienz,

Have a look at http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cd2a66e/2#selected_message

Hope that helps,

Brad

View solution in original post

Bradford Magnani · ‎09-16-2009

Sienz,

Have a look at http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cd2a66e/2#selected_message

Hope that helps,

Brad

sienz.sienz · ‎09-16-2009

Brad, It works for internal number.

How about transferring to an external number?

Can we do that or it will just create a security risk and no option for this?

Bradford Magnani · ‎09-16-2009

Yes, you can transfer to external numbers, but you are correct, it can pose a security risk if you're not careful. You'll need to ensure your CS_Default_System_Transfer restriction table only allows the numbers you're allowing users to dial to reach external #'s.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/administration/guide/ex/sag0230.html#wp1030787

â€¢Caller System Transfer-Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.

Brad