virverma Wed, 09/16/2009 - 22:21
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Hi,


Attached is a link explaining topics off how to record a call and monitoring

it for CUCM 6.0, please refer to it


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmr.

html#wp1047586


Also,

Unity has the Record Live but Cisco does not support

this feature because it was locked down to only work with a couple different

switches


check in unity tools for live record

nizammuddin Thu, 09/17/2009 - 18:14
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Hi Virender,


Thank you for your info.


That docs is for CUCM 6.0. Currently I'm using Call Manager 4.2.


Is there a way for me to do it in CM 4.2?




virverma Thu, 09/17/2009 - 18:52
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the only Cisco supported tool to record calls within the Cisco CallManager is CRS.

Here is a link with all the information regarding this feature:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00801

a62a8.shtml


third party applications you can lookout for,

Voice Print VoIP

http://www.voiceprintonline.com/record-voip-ip-phone-recording.asp


http://www.datavoice.spescom.com/content.asp?baseMenuID=4&menuID=141


btw, did you get chance to check unity live record I mentioned.

nizamismail Thu, 10/01/2009 - 01:27
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Hi Virender,


Thank you. Currently I don't have chance to check unity live record. I will try it later.


Thank you very much for your help.


regards,


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