how to record voice conversation on the IP phone?

nizammuddin · ‎09-16-2009

Hi all,

How to record voice conversation on the IP phone?

Appreciate any response. Thank you.

virverma · ‎09-16-2009

Hi,

Attached is a link explaining topics off how to record a call and monitoring

it for CUCM 6.0, please refer to it

html#wp1047586

Also,

Unity has the Record Live but Cisco does not support

this feature because it was locked down to only work with a couple different

switches

check in unity tools for live record

nizammuddin · ‎09-17-2009

Hi Virender,

Thank you for your info.

That docs is for CUCM 6.0. Currently I'm using Call Manager 4.2.

Is there a way for me to do it in CM 4.2?

virverma · ‎09-17-2009

the only Cisco supported tool to record calls within the Cisco CallManager is CRS.

Here is a link with all the information regarding this feature:

a62a8.shtml

third party applications you can lookout for,

Voice Print VoIP

btw, did you get chance to check unity live record I mentioned.

nizamismail · ‎10-01-2009

Hi Virender,

Thank you. Currently I don't have chance to check unity live record. I will try it later.

Thank you very much for your help.

regards,