CiscoWorks Assistant Doesnt support the installed CM & DFM Version

bhavyangs · ‎09-16-2009

We have Cisco Works 3.1 installed with following details :

1. CiscoWorks Common Services 3.2.0 31 2. Campus Manager 5.1.3 01

3. CiscoView 6.1.8

4. CiscoWorks Assistant 1.1.0

5. Device Fault Manager 3.1.3

6. Internetwork Performance Monitor 4.1.0

7. Integration Utility 1.8.0

8. LMS Portal 1.1.0

9. Resource Manager Essentials 4.2.0

When i try to access CW Assistant (e.g. Workflow) i get error :

CWA27: CWA Does not support the installed Campus Manager & DFM version.

I have tried updating CW Assistant modeul, it says no updates available.

yjdabear · ‎09-17-2009

It could be any of the three bugs below, most likely the first two:

CSCsw35439, CSCsv59291, or CSCsk19350. The first two you'd need to contact TAC to get the patches. For the last one, it may be specific to LMS 3.0 only, though you can download the patch directly from http://www.cisco.com/cgi-bin/tablebuild.pl/cwa10

Here're two old threads talking about those bugs:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&topicID=.ee71a02&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd42614

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&topicID=.ee71a02&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbe45e8/0#selected_message

bhavyangs · ‎09-18-2009

Thanks for quick help on this. let me see how can i catch Tech & get this resolved.

Once resolved, i'll update you again.

Thanks a lot.

bhavyangs · ‎11-13-2009

Thanks. This is resolved.

yjdabear · ‎11-13-2009

Thanks for bringing a closure to this thread, and keeping your promise :)