We are having an issue with UCX 7 Wrap up time which doesn't work. We setup the wrap up time to 30 sec so that agents can have time to make short comments about the call.
The UCX 7 is configured properly as well CUCM 7 (Maxim number of calls is set to 2/ Busy Trigger Value is set to 1 as well Call Forward and Call Pickup are set not to forward any Unified CM device to the Unified CCX extension of an agent).
Has anyone encounter this problem and what was the fix?
Thanks in advance for your time and help.