I am building auto attendant in the Unity system 5.0
Everything went well except when the caller enter a wrong key/entry, the system will say âI don't recognize that as a valid entryâ and Then âHello Cisco unity systemâ¦â basically it is out of my auto attendant and the caller have no way to come back to auto attendant.
It seems to be fragile setup as most of the caller can misdial at any time.
One thing that I did, for the keys that are not being used, I have it send to the original call handler, basically it will go back to the main menu, so it is kind of looping. If I don't do this, it will throw it off the system when the caller enter/press unused key (even though I setup as âignore keyâ)
However, when the caller press enter a invalid 4-digit ext. The Unity system will throw it off and say âI don't recognizeâ¦â and the caller have to call back to get into the menu.
Is there any way we can prevent this so it can be more bullet proof?