Multi-site auto attendant - dial by number

Unanswered Question
Sep 19th, 2009


I have an multi-site install.  Extensions do not overlap.  All inbound outside calls are directed to the main corporate office AA.  The AA is set up for dial by number anytime.  You are able to enter a user's extension that is home on the local UC500 but cannot for anyone located on the remote UC500.  Assuming this is because the remote site's extensions aren't seen as extensions on the local UC500.

Is there any way around this?  Inside calls between sites work flawlessly.

Thank you!


I have this problem too.
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Marcos Hernandez Sat, 09/19/2009 - 22:38

Hi Joe,

This is a common problem and you can resolve it by adding the remote users to the local CUE. Session into CUE, go into configuration mode and enter the following:

username joe create

username joe phonenumber XXX



MICHAEL JOHNSON Tue, 11/10/2009 - 00:31

That covers dial by number. Is there a way to do something similar to get dial by name to work the same way?