crashinfo

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Sep 21st, 2009
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I have a cisco 2950 switch. It's light suddenly trun orange and user can't go internet. user can internet again when the light turn green.

And It gernate a lot of crashinfo in the flash. Does anyone know what's problem? the OS problem , or hardware problem? and what tools can analyst crashinfo? or just can contact TAC?


Thanks

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Giuseppe Larosa Mon, 09/21/2009 - 01:37
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Hello Netcraft,


you can use the output interpreter if your CCO account has the rights to use the tools.


http://www.cisco.com/cisco/web/support/index.html


under tools & resources select show all and try to access the output interpreter.


in the tool post

sh ver


you can attach the crashinfo file in text format.


Hope to help

Giuseppe


Leo Laohoo Mon, 09/21/2009 - 14:12
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Can you post the crashinfo file?

Jerry Ye Wed, 09/23/2009 - 11:39
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The software you have is very old. Have you tried to upgrade it to the latest code?


c2950-i6q4l2-mz.121-22.EA13.bin


Regards,

jerry

Leo Laohoo Wed, 09/23/2009 - 14:19
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Are these the only crashinfo file? They're not much help. I agree with Jerry and try to upgrade to the latest (and last) IOS for the 2950 series switches.

netcrafteng Thu, 09/24/2009 - 04:28
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It generate a lot of crashinfo. have 1- 80. Maybe I post the others I have.


The customer want to know why it will generate , and whether the crashinfo can find the reason why the light turn orange suddenly.


Thanks.



Jerry Ye Thu, 09/24/2009 - 05:41
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Crashinfo files are generated when there is a software/hardware issue. There is usually a reboot after the crash. Best thing for you to do is try the latest IOS to see if that fix the problem since this model is EOL.


Regards,

jerry

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