Hello Giuseppe,

How to do collect debug information?

Hello Michael,

in your telnet client software you should have an option to log the session you can use combined with terminal monitor to have debug output sent to your telnet/SSH session.

for example you can use freeware Putty

http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

after you open the session do change properties -> logging

logging printable output only

choice a name for the file and browse if you want to change dir.

then press apply

at the end go back to logging and set logging turned out completely

Hope to help

Giuseppe

Hello Giuseppe,

I'm using Hyperterminal with the console port.

I've switched on the debugging as advised above and then pinged 4.2.2.2 but it does not show anything over than the ping output.

Hello Michael,

as I've explained in my first post to see PPP negotiation we need to restart the physical interface with a shut/no shut cycle.

before doing this you can use

sh users

to see if there is line for the PPP session.

also in the sh interface of the physical intercface if you read LCP open IPCP open this would be good news.

debug dialer could be helpful during ping attempt.

You need to understand at what point there is a failure:

check the PPP session status

if it is not OK use the shut/no shut to see PPP negotiation.

use the following documents as a reference

http://www.cisco.com/en/US/tech/tk713/tk507/technologies_tech_note09186a008019cfa7.shtml

http://www.cisco.com/en/US/tech/tk713/tk507/technologies_tech_note09186a00800b4130.shtml

Hope to help

Giuseppe

Hi, take no offense but it seems to me it would be better if you would involve a network professional in this.