Solved: Unity MWI not synching on 2 users

david.wild · ‎09-22-2009

I have an issue with 2 users that refuse to reliabley synch the MWI i have and app error.

Event Type: Information

Event Source: CiscoUnity_ConvSub

Event Category: (9)

Event ID: 1017

Date: 19/05/2009

Time: 14:48:01

User: N/A

Computer: ******UNITY01

Description:

The description for Event ID ( 1017 ) in Source ( CiscoUnity_ConvSub ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Invalid Attempt on mailbox for subscriber with alias [Israa.Al Bayaa] and extension [2405]. Call was made from - [2405]., 1140, H:\views\CUESB1_view\un_Conv1\Scripted\ConvSub\SubAuthenticate.cpp

Has anyone any clues.

Thanks

Dave

Bradford Magnani · ‎09-22-2009

Dave,

Try using the Bulk Logout tool in X:\CommServer\Utilities\BulkLogout for this one user only, then click resynchronize. See if that helps any. If not, next steps would be to look in the MWI macro traces.

You may also want to read the MWI troubleshooting guide which covers all of this:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsg080e.html

Hope that helps,

Brad

View solution in original post

Bradford Magnani · ‎09-22-2009

Dave,

Try using the Bulk Logout tool in X:\CommServer\Utilities\BulkLogout for this one user only, then click resynchronize. See if that helps any. If not, next steps would be to look in the MWI macro traces.

You may also want to read the MWI troubleshooting guide which covers all of this:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsg080e.html

Hope that helps,

Brad

david.wild · ‎09-23-2009

Thanks Brad will have a go and let you know.

david.wild · ‎10-12-2009

Did this ans so far have had no comeback from the customer.

Many thanks