NAM Upgrade Problem

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Sep 22nd, 2009
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While I was upgrading NAM 2 from ver 3.6 to 4.1 I found that the connection is (Flapping) after the upgrade, then I found the following error on the core. (The NAM module is restarting)


000947: 12w1d: %SNMP-5-MODULETRAP: Module 2 [Down] Trap


000948: 12w1d: %OIR-SP-3-PWRCYCLE: Card in module 2, is being power-cycled 'off (Module not responding to Keep Alive polling)'


000949: 12w1d: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module not responding to Keep Alive polling)



After checking the error meaning, I have found that the workaround is to restart the module many times!!


But the problem never solved, the problem only is resolved if I restarted the NAM in the (cf:1) mode, otherwise the module keeps restarting.


The following are the output of the show ver:


[email protected]# show ver


NAM application image version: 3.6(1a)


Maintenance image version: 2.1(3)


NAM Daughter Card Micro code version: 1.34.1.28 (NAM)


BIOS Version: 4.0-Rel 6.0.4


Installed patches:



No patches are installed on this system.



And the Version I'm upgrading to is (the same as NAM1):


upgrade ftp://172.17.0.10/c6svc-nam.3-6-1a.bin.gz


Could anyone help to resolve this problem?

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Lucien Avramov Tue, 09/22/2009 - 07:42
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Can you please post a show module from the switch and a show version from the switch?


Can you also run the following memory test from the switch:

hw-module module 2 reset mem-test-full



m.samouka Thu, 09/24/2009 - 04:38
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The output of the show module on the switch:

#sh module

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

2 8 Network Analysis Module WS-SVC-NAM-2 SAD070802VL


Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

2 0002.7ee5.048c to 0002.7ee5.0493 1.0 7.2(1) 3.6(1a) Ok


Mod Online Diag Status

---- -------------------

2 Pass


The output of the show Version on the switch:

#sh ver

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXI1, RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Sat 28-Mar-09 10:30 by prod_rel_team


ROM: System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1)


XCC_CAI01_CORE02 uptime is 13 weeks, 2 days, 13 hours, 20 minutes

Uptime for this control processor is 13 weeks, 2 days, 13 hours, 37 minutes

Time since XCC_CAI01_CORE02 switched to active is 13 weeks, 2 days, 13 hours, 36 minutes

System returned to ROM by power cycle at 12:58:02 UTC Tue Jun 16 2009 (SP by power on)

System restarted at 21:57:04 CLT Mon Jun 22 2009

System image file is "sup-bootdisk:s72033-adventerprisek9_wan-mz.122-33.SXI1.bin"

Last reload reason: Unknown reason




This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

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third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

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agree to comply with applicable laws and regulations. If you are unable

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http://www.cisco.com/wwl/export/crypto/tool/stqrg.html


If you require further assistance please contact us by sending email to

[email protected].


cisco WS-C6513 (R7000) processor (revision 2.0) with 983008K/65536K bytes of memory.

Processor board ID SAL1306J6JY

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

Last reset from s/w reset

1 SIP-200 controller (8 E1).

11 Virtual Ethernet interfaces

212 Gigabit Ethernet interfaces

4 Ten Gigabit Ethernet interfaces

12 Serial interfaces

8 Channelized E1 ports

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.


65536K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102


Just a small update, the version I'm upgrading to is: upgrade ftp://172.17.0.10/c6svc-nam.4-1-1.bin.gz

branfarm1 Mon, 11/23/2009 - 08:33
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Hi there,


Were you ever able to find a resolution for this issue?  I'm having the exact problem with my NAM-2 module and I can't figure out any steps.  Is this a bug in 4.1?


Thanks,


Brandon

m.samouka Wed, 11/25/2009 - 04:40
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i have paused the upgrade till i find an answer, but i will try again in the coming day. i still didn't find an answer for the situation.

i'll inform u if i succeeded in my upgrade...

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