Recorded Voice Resets on Password Change

Unanswered Question
Sep 22nd, 2009


We are running Unity 5.0 and have a strange issue where the recorded name of our users will sometimes be deleted after a password reset.

If I view the subscribers account properties. The recorded voice field has no message that can be played back.

The user can make a new recorded voice and that will work for a while but then it will be deleted from the system again at some point in the future.

I can't seem to find anything specific in the applications log about this and I also verified that an alternate greeting is not in effect.

Any suggestions about what may be causing this would be greatly appreciated.

I have this problem too.
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