We are running Unity 5.0 and have a strange issue where the recorded name of our users will sometimes be deleted after a password reset.
If I view the subscribers account properties. The recorded voice field has no message that can be played back.
The user can make a new recorded voice and that will work for a while but then it will be deleted from the system again at some point in the future.
I can't seem to find anything specific in the applications log about this and I also verified that an alternate greeting is not in effect.
Any suggestions about what may be causing this would be greatly appreciated.