09-22-2009 07:26 AM
Hello dears all,
I have problem for downloading packages from the CISCO url.We tried directly from the LMS server.
The page told us that we couldn't get the access .
We have verified the CCO user was good in another server outside the first network domain.
I took trace when it was launched under Wireshark.
The trace shows us that there was a parameter on network card which could be disabled for avoiding the TCP checksum.
What is strange is that this parameter has been useful when MTU is big.
I don't think that it should be the case here and furthermore this parameter is not found on the Network adapter of the server in doubt.
I have joined the Wireshark trace and the image of the network adpater .
In this case we used my user CCO but it was not working.
09-22-2009 07:30 AM
I don't see any cisco.com interaction in this sniffer trace. What version of Common Services are you using?
09-23-2009 05:51 AM
Hello Joe,
I think that the vesrion has been updated to teh last one soo, in version 3.06
I wait confirmation and I tell you that.
Thanks
09-23-2009 07:01 AM
Common Services in under version 3.06.
That's i have expected.
Regards
09-23-2009 07:26 AM
Is LMS configured to use a proxy? If so, what is the proxy address? What kind of proxy is it?
10-22-2009 05:20 AM
Sorry to answer you in late.
I just talking with my end's user and:
- The LMS has been configured to use a proxy.
For that moment, the customer has belong to another team. The proxy is under another team reponsability .We'll open a SR to the TAC CISCO. I've just saying to him, as we can see on the trace that the LMS 2.6 server has been virtualized in WMWARE.
Richard
10-22-2009 07:40 AM
You won't be able to open an SR with TAC. LMS 2.6 is not supported on VMWare. Have the customer install it on a physical server, then the problem can be analyzed further.
10-28-2009 02:30 AM
Joe,
An Sr has been opened for the customer just to prove that and confirm him again.
Now , the SR has been closed at this time.
Thanks
Richard
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