I've run into a scenario where I've got a single skillgroup and would like to run an MED for two types of calls that eventually Q to that SG.
Is it possible to qualify the calls within the MED calculation such that a portion of call in a SG could have one MED, while another group of calls contain a separate MED?
As best I can tell it is not. ".RouterQcalls" and such appear to be global across the SG without regard to any sub or further qualifications...
This is with ICM 7.X and IVR