09-22-2009 09:43 AM - edited 03-15-2019 07:50 PM
Hi can anyone help
Due to an error on my part, when I added around 100 users I accidently left the âenable mobilityâ feature checked on the user template under BAT. This failed after around 60 users due to a license violation. Since then I am unable to change or delete these users. I am getting Licensing checkin failed (checkin count is greater than checked out count). I have tried rebooting the callmanager and restarting the callmanger service, this has not resolved my issue.
I am running Callmanager business Edition - System version: 7.1.2.31900-1
Can anyone help, going live this weekend !!!!!!!
Regards
Richard
09-22-2009 10:58 AM
You don't mention how you're trying to delete the users, but have you tried deleting them with BAT as well??
HTH
java
if this helps, please rate
09-22-2009 11:04 AM
Hi Java,
I am unable to delete the users by BAT and using the enduser interface under CCMAdmin. It give me the same error message
regards
Richard
09-22-2009 11:13 AM
Have you tried deleting some phones to free up DLUs and then try deleting the users??
I found bugs related to not being able to delete phones getting that error, but not specific to not being able to delete users
EDIT: just found one but not for 7.1
CSCsi11878
LicenseUnitreport doesn't update licenseunits for enduser with mobility
I'd recommend you to open a TAC for further investigation.
HTH
java
if this helps, please rate
09-22-2009 11:20 AM
Hi Java,
The strange thing is that the DLU count is at 12 out of around 176 as I have not added any phones to the system as this is a new build. I may open open a TAC case as you advised, or carry out a restore back to the base build. do you want me to post the error message that I get when deleting the users?
regards
Richard
Regards
09-25-2009 01:19 PM
Hi Java,
I had to revert back to the other partition and re upgradge.
pity there was no workaround - thanks for your help
regards
Richard
10-13-2009 04:56 PM
I had this issue and it ended up being the Phone I was trying to delete was associated with a User. I found this out by looking at the dependency records of the phone I was trying to delete. Once I un-associated that device from the user it let me delete it without any errors.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: