When placing a call on hold, the other party hears MoH. If the same call is placed on hold several times, the MoH audio is supposed to resume at the point where it was stopped when the previous time on hold ended. Sometimes this works and sometimes the audio starts from the beginning of the file. There is no rhyme or reason to when it decides to resume from last point on hold or restart from the beginning. We have varied the time off hold before placing the call on hold again and can't find a pattern for when music decides to resume or restart. Thoughts?
- CUCM 6.1(3) on all servers
- 5 UCM servers (1 pub, 2 subs, 2 tftp/moh servers)
- Only outside calls are configured for MoH
- Both MoH servers are registered