Device unsupported RME 4.2

Answered Question
Sep 22nd, 2009

in Manageability report, it shows that 6509 with sup720-3BXL is not supported. running version 12.(17d)SXB. In the support table shown at:

it shows that SUP 720-3BXL with minimum of 12.2(17a)SXA[RME] is supported in 4.1 RME. Am I missing something? the swithc chassis is 6509.

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 7 years 1 month ago

You can get device package updates through Common Services > Software Center > Device Update.

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Overall Rating: 5 (5 ratings)
yjdabear Tue, 09/22/2009 - 10:45

I think I have read a post here before explaining that the newest version of LMS could sometimes lag behind previous versions in terms of device support a little. It would eventually catch up pending newer Device Updates pkgs being released.

Joe Clarke Tue, 09/22/2009 - 11:53

You are correct. That's how things USED to work. We recently transitioned to a new device support model called Day One Support. The idea is to try and release a device support update as close to a new device release as possible. The quarterly IDUs have been done away with.

yjdabear Tue, 09/22/2009 - 11:56

Thanks for your clarification! Does that mean the users need to wait for the IDU is released, in this particular instance?

Joe Clarke Tue, 09/22/2009 - 12:45

No. Device support between RME 4.2 and 4.3 should be in sync now. You will, of course, need to download all available device packages from

fashour Tue, 09/22/2009 - 11:12

So, the support is not cummulative? if the switch is supported in 4.1, it is not necessarily supported in 4.2?? how can users check for support? Thank you.

yjdabear Tue, 09/22/2009 - 11:54

Hmm, the LMS 3.2 Supported Device doc seems to suggest/(imply?) device support is cumulative:

which would contradict what I thought I read above.

Normally, one could look at the sysObjectID of the device to doublecheck, but one's not even listed for 720-3BXL.

If you have a fresh LMS 3.2, maybe try checking for Device Updates for RME 4.3 from, via Common Services -> Software Center -> Device Update, and see if that changes the picture.

Joe Clarke Tue, 09/22/2009 - 11:57

Device support is generally done on sysObjectID only. Specific Supervisor support only comes into play with RME's software management. If you want to know what device support exists, you can use the Supported Device Finder portlet under the System portal view. Just plug in the sysObjectID, and the tool will tell you if support exists or not.

fashour Wed, 09/23/2009 - 07:52

Thank you for the great insights. We checked for the sysobjectID and it shows as:

supported in installed version, but device package is not installed.

Does this mean I need to install a package for it to be supported? Where can I get such package? As always, thank you.

Correct Answer
Joe Clarke Wed, 09/23/2009 - 07:54

You can get device package updates through Common Services > Software Center > Device Update.


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