Intentional Outbound Call Delay:

brnhornt · ‎09-22-2009

Hi everyone.

Curious question for the masses today. Environment is 7970 -> CM (6.1.2) -> H323 GW -> PRI -> PSTN. The question that was posed isâ€¦.would it be possible to implement a specified delay (in seconds) before a particular outbound call was made?

Problem stems from 911 usage. We're having problems with some users dialing 911, or 9911 and then immediately hanging up. Since the call doesn't last, it's not recorded in the CDR table, and we can't provide more instruction to the user causing the problem. Boss asked me today "can't we just delay the call for 5 seconds? The user will realize they've dialed 911 and hang up as they have in the past, but because of the delay, the call won't actually bother 911" and while it made senseâ€¦I can't come up with how to do it.

Any thoughts? Orâ€¦.how have you all dealt with repetitive 911 calls?

Thanks!

paolo bevilacqua · ‎09-22-2009

If you're interested, I can provide a TCL/IVR script that warns the caller that an emergency calls is being made and invites the caller to hang-up if not intentional.

The script can also contact a server so that other actions can be initiated.