Receive call

Unanswered Question
Sep 22nd, 2009
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hello all,


i am new to use UC520 after make my config i can make call outside my office but i can't receive call. when i see to the console interface when call of outside come the BRI interface come UP but the IP phone who are associate to this number by DID don't ring. any help please.

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Saurabh Verma Tue, 09/22/2009 - 13:12
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Can you send us the configuration and capture the ISDN debugs?


-Saurabh

Saurabh Verma Tue, 09/22/2009 - 13:17
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To capture isdn debugs, go to "Troubleshoot > Voice Diagnostics > Voice Debug Log..." and check the box for ISDN, click on "Apply Debug" and follow the instructions for capturing the debugs.


Thanks,

Saurabh

angeolivier Wed, 09/23/2009 - 03:27
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Hello


This is UC520 configuration and ISDN debug captures.


Thanks

Steven Smith Wed, 09/23/2009 - 08:56
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Can you let me know what number was called and what number placed the call?


Can you also verify that you placed an inbound and an outbound call during the time of the traces?

angeolivier Wed, 09/23/2009 - 09:14
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During the trace, I have made first an outgoing call (from xxxxxxxx to xxxxxxxx), and then the incoming call (from xxxxxxx to xxxxxxxx).


Normally xxxxxx is transleted to the ip phone 340.

angeolivier Thu, 09/24/2009 - 01:02
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hello all,


I see again there are a mistake on ACD i don't no if is can play on my config to receive call ?

Saurabh Verma Thu, 09/24/2009 - 05:39
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Until I'm reading the debugs incorrectly, I don't see any incoming calls. The debugs show only the outgoing call. I don't think the provider is sending the call in. Can you capture another debug, this time only for incoming call?


Thanks,
Saurabh

angeolivier Thu, 09/24/2009 - 06:28
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helo all


when i make call to a phone number xxxxxxxx  I see in same time in console interface   #sh isdn history UC 500 see only a  xxxx. i my config i say


01xxxxxx ----> 293, when i change 01xxxxx to xxx is ok how i can solve this.

Now, when I call someone, he sees xxx and not xxx.


Why???



thanks.

Saurabh Verma Thu, 09/24/2009 - 07:29
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Can you share the updated config?


-Saurabh

Saurabh Verma Thu, 09/24/2009 - 07:47
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In the config below, you have changed your caller-id as well


voice translation-rule 1111
  rule 1 /293/ /9540/
  rule 15 /.*/ /298/
!


Make the following changes:


voice translation-rule 1111
  rule 1 /293/ /0155389540/
  rule 15 /.*/ /298/
!


Thanks,

Saurabh

Saurabh Verma Thu, 09/24/2009 - 09:57
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Alright, let's fix one thing at a time. Can you get calls working in both directions with the configuratoin below? I understand that with this, the person who receives the call gets your caller-id as 9540.


voice translation-rule 9
rule 1 /9540/ /293/
!
voice translation-rule 1111
rule 1 /293/ /9540/
rule 15 /.*/ /298/
!


If the above works, let's find from your ISDN provider the ISDN PLAN/TYPE that he is expecting for outgoing calls.


Thanks,

Saurabh

angeolivier Thu, 09/24/2009 - 08:16
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When, I change the configuration :


voice translation-rule 9
rule 1 /xxxxx/ /293/
!
voice translation-rule 1111
rule 1 /293/ /xxxxxx/
rule 15 /.*/ /298/
!
voice translation-rule 1112
rule 1 /^0/ //

I can receive call but I can't call outside.

And if I change too the number in :


voice translation-rule 9
rule 1 /xxxxxxxx/ /293/
!
voice translation-rule 1111
rule 1 /293/ /xxxxxx/
rule 15 /.*/ /298/
!
voice translation-rule 1112
rule 1 /^0/ //

I can't call outside and can't receive call. It's my initial problem.


I think, it's not a translation problem but a number format problem.


Thanks

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