I'm having some questions while implementing a Unity Connection 7.1 (part of a CUCM:BE).
The idea is to forward callers on a no answer to the reception during the day and transferring to voicemail during night (using the Unity openingshour/holiday schedule).
To implement this I have altered the standard/closed greetings on user level to forward to the operators number/take a message depending of the schedule.
The problem is that there needs to be an option for the receptionist to forward calls directly to voicemail. Also it's impossible for users to forward there phones to go straight to voicemail during daytime.
For the first problem I made a *XXXX which makes it possible to forward the caller to the Unity. However since the day schedule is active the caller gets again forwarded to the operator.
I tried to implement a separate forwarded routing rule, sending all calls coming from the reception to the voicemail call handler, however while doing this the call gets forwarded to the standard VM-account and not to the users particular mailbox . It seems it is loosing his forwarding information.
I made a workaround by adding a caller "input key" to the users profile, while forwarding to the VM of the user, the operator can press for example "1" to go to the voicemail of the user. However it doesn't play any welcome message and directly plays the tone and accepts the message.
To solve all of these problems, is it possible to create two voicemail pilots with a seperate call routing behind?
For example the reception will use the *XXXX option and the call gets forwarded to a voice-mail pilot with an "always on voicemail" the same for forwarding to voicemail via CFWDA. And a second vm-pilot will forward to the reception during day and to vm during night.
Otherwise if this is not possible, can this be solved by any way with call-handlers, and how will the forwarded number will be recognized by the voicemail-call handler?
If none of these are possible, is there a way to proceed the "take message"-function with a standard message? (the input key used to abort the forward to the reception and being forwarded to voicemail).
Also I'd like to use the schedule in unity for holiday purpose (I'll like to avoid the time based routing in the callmanager)
I know it's a question covering various areas, I hope someone has some insights on this.
Thanks in advance,